Tuesday, February 22, 2011

Windows 7 SP1 causes Outlook 2010 problems

Beware: If you are thinking about upgrading to Windows 7 SP1 and your company uses Outlook 2010 to connect to Apptix Hosted Exchange, don't. As of this date it does not work.

I've been "testing" Windows 7 SP1 since it was released last week via MSDN and ever since then Outlook 2010 has been unable to make a connection to Apptix's Exchange Server. I've sent an email to Apptix so hopefully they will find a fix. It wasn't until I removed Windows 7 SP1 that Outlook was able to reconnect and grab the last 6 days of email.

To remove Windows 7 SP1 go to Programs and Features > Click View installed updates on the left hand side > scroll down to the Microsoft Windows section and remove the update called "Service Pack". (I forget the KB#).

4 comments:

Anonymous said...

I don't this this is limited to Exchange or Outlook 2010. I have also had issues with Outlook 2007 and 2010 on 2 personal PCs using POP mail. My news reader would no longr connect to news servers either. Once I removed Windows 7 SP1 both Outlook and my news reader were able to connect to their servers.

Chris Kenst said...

I agree. The real fix for this problem is to remove and reinstall outlook. Then you can install SP1 without problems.

Tquilla said...

Was this ever resolved? I can't get Outlook 2012 to run on Win 7. Apptix swears it's my problem.

Chris Kenst said...

See my answer above.