Wednesday, May 20, 2009

Hewlett Packard dv6 1027nr driver problems

I just spent the last few days scrubbing and rebuilding a few new laptops and a desktop for work. It's unfortunate we purchased them retail because they contain the backup operating systems and drivers on separate "recovery partitions" and of course I forgot to create backup discs. I ran into problems with our new Hewlett Packard Pavilion dv6-1027nr Entertainment Notebook PC when I couldn't find two drivers listed here by their Hardware Id: ACPI\HPQ0004 and ACPI\ENE0100.

1. The Hardware ID ACPI\ENE0100 (found in the driver details of device manager) turned out to be the ENE CIR Receiver Driver found here.

2. The Hardware ID ACPI\HPQ0004 on an Microsoft ACPI-Compliant device turned out to be the ProtectSmart Hard Drive Protection for Microsoft Windows Vista security software found here.

It's a shame HP doesn't make it's HP Recovery Manager program available for download to those of us who accidentally delete it. HP could also really use an update and driver detection program that will tell you what drivers you're missing - it took me a while to figure these things out.

Updated 6/15/2010:
If I come across anymore ACPI Hardware ID's with hard to find drivers I will post them here. Feel free to leave comments if you find any as well.

Updated 4/17/2011:
The Hardware ID ACPI\MAT0021 on a Panasonic CF-F8 laptop is the Panasonic Misc. Driver. Learn more here.

28 comments:

Chris Kenst said...

I've gotten quite a few emails from readers regarding how helpful this posting was. If you've identified or had trouble identifying drivers based on their Hardware ID, please share them on this post. Thanks

T. Clay Argo said...

You Sir, absolutely rock. Thanks for this info! you save us hours of research.

Belazor said...

I second Clay's comment.

A friend of mine just purchased a 2nd hand Pavilion, and in our installation of Windows 7 we wiped the HP Recovery partition because sod recovery XD

We had a few unknown hardware IDs, and these two were the only remaining ones.

Very much appreciated, and the quick links to software download was just icing on the cake.

Thank you :)

Agentbanks said...

Dude Thanks so much for this. I was on the chat with hp and the could not help me. I was searching while on the chat. I told them I found the damn driver. posted the link and said thanks for wasting my time. Your awesome man thanks for your post!!

Dave M said...

This saved me much time and frustration. Thanks so much!

Chris Kenst said...

I just reinstalled this HP DV6-1027nr laptop with Windows 7 which installed all of the drivers except ACPI\HPQ0004 and ACPI\ENE0100. Thanks HP!

Anonymous said...

Thank you very much! You were a great help!

Anonymous said...

For Windows 7 you can get the ProtectSmart Hard Drive Protection driver from windows update

Anonymous said...

Thank you very much, you solved my problem!!!
Luca from Italy

Anonymous said...

Thanks!

Anonymous said...

I am loading Win7 32bit to a dv7-2043 and had the same two missing drivers... thanks for your help!

Jakroval said...

Thank you for info. If I haven't found your site, I wouldn't know what drivers are missing.

Updated Drivers:

Windows 7 32 & 64-bit

ENE CIR Receiver Driver ( ACPI\ENE0100 ):
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-75589-1&cc=us&lc=en&dlc=en

HP ProtectSmart Hard Drive Protection ( ACPI\HPQ0004 ):
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-76187-1&cc=us&lc=en&dlc=en&product=3956766&tmp_track_link=ot_search

Anonymous said...

thanks a lot..........

Anonymous said...

i have the same problem but in a compal laptop. Any help?
Thanks :)

Chris Kenst said...

Try using the HP drivers on your Compaq. If that doesn't work let me know.

Anonymous said...

Hi,

I had this problem and sort using your help and links.

Thank you very much

AJ said...

very helpful post, its work with (dv6-1053cl) too, thank you

ginger2_me said...

THANKS ALOT AMAZING WORK. It also worked on a hp pavilion dv5 1225ca

Thanks again

nomeacuer said...

it also worked on a msi gx620 laptop...

thank you...

Edzlegend said...

works for the dv6 2155dx as well, was the only driver i didnt install, good job

Supraguy said...

This was helpful man. was able to use the hp drivers on my compal nblb2.

Paulfun6 said...

Well done thanks, i was missing that ENE0100 driver.
I have a HP Pavilion tx2500. Crashed the hard drive and lost the recovery disk.
A real nightmare.
Now i am running windows 7 professional 64 bit and had lots of problems reinstating all of the functions.
Can't get my biometric finger print device to work no matter what spXXXX i download.
Also the monitor orientation button no longer works...but that's another story.
THANKS AGAIN.

Lascovens said...

Thanks so much for that info.
I've been searching all night for that driver for my HP dv6-2157wm notebook (I had to reformat the hd).
You're a lifesaver!!!

THANKYOU said...

EXCELLENT..........BRILLIANT...... THANKS...

ITGuy said...

Thank you so much for the post! In 15 years in the field I've never heard of an ENE CIR device! But your link to that driver did it!

Thank you!!

Sam said...

Could Not find the driver of same hardware for Windows XP SP2 can anyone provide

Sam

Davidlovessky said...

You fixed me :)

Brian said...

Works for Windows 8 as well... Looked on many sites for the answer to this one!